Stardex Privacy Policy
Last Updated: Jan 13, 2025
1. Introduction
At Stardex (SedimentIQ Corp, "we," "us," "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about users ("you," "your") of our Stardex software-as-a-service (SaaS) platform, a combined CRM and Applicant Tracking System (ATS) designed for recruiting firms. We understand the sensitive nature of the data you entrust to us, and we take our responsibility to safeguard it very seriously.
2. Information We Collect
We collect information that you provide directly to us, information we automatically collect when you use our platform, and information from third-party sources.
a. Information You Provide Directly:
Account Information: When you create an account, we collect your name, email address, company name, and other contact details.
Billing Information: We use Stripe, a third-party payment processor, to handle payment transactions. We do not store your full credit card details. Stripe collects and processes your payment information according to its own privacy policy, which you can review on Stripe's website.
Candidate and Client Information: As a CRM and ATS platform, you will input and manage information about candidates and clients, which may include names, contact information, resumes, employment history, communication records, and other data relevant to the recruitment process.
User Content: Any other information you choose to upload or input into the platform, such as notes, comments, or other content.
b. Information We Collect Automatically:
Usage Data: We collect information about how you use our platform, including features used, pages visited, actions taken, and frequency of use.
Device Information: We may collect information about the devices you use to access our platform, including IP address, operating system, browser type, and device identifiers.
Log Data: Our servers automatically record certain log information, such as your IP address, browser type, access times, pages viewed, and the page you visited before navigating to our platform.
c. Information from Third-Party Sources (Specifically Nylas for Email Automation):
Email Integration Data: If you choose to integrate your email account with Stardex using our Nylas integration, and only if you explicitly opt-in, we will access and collect data necessary to provide the email automation and tracking features. This may include email headers, sender and recipient information, email content (for tracking purposes only), and email metadata. We access this data securely through Nylas' APIs using OAuth 2.0 authorization and appropriate scopes from your Google Mail, and we only collect and use data with your explicit consent.
3. How We Use Your Information
We use your information for the following purposes:
To Provide and Maintain the Stardex Platform: We use your information to operate, maintain, and improve the Stardex platform and its features, including providing customer support, troubleshooting issues, and developing new features.
To Process Payments: We use Stripe to process payments for your Stardex subscription.
To Communicate with You: We may use your information to send you important updates, security alerts, administrative messages, and respond to your inquiries and requests.
To Personalize Your Experience: We may use your information to personalize your experience on the Stardex platform, such as suggesting relevant features or content.
For Email Automation and Tracking (with Opt-In Consent): If you opt-in and integrate your email using Nylas, we will use your email data to enable you to send emails on your behalf and track their delivery and engagement. This is done securely and only with your explicit consent.
For Security Purposes: We use your information to protect the security and integrity of our platform, investigate suspicious activity, and prevent fraud and abuse.
For Compliance with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
For Analytics and Improvement: We may use aggregated and anonymized data for analytical purposes to understand how our platform is used and to improve its performance and functionality.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, such as hosting providers, payment processors (Stripe), and email service providers (Nylas, if you opt in to use this feature). These providers are contractually obligated to protect your information and only use it for the specific purposes for which it is disclosed.
With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In Connection with a Business Transaction: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform of any change in ownership or uses of your personal information.
5. Data Security
We take the security of your information very seriously. We implement industry-standard security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Encryption: We use encryption to protect data both in transit and at rest.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Data Breach Response Plan: We have a data breach response plan in place to address any potential security incidents promptly and effectively.
Secure Third-Party Providers: We use only reputable third-party providers, like Stripe and Nylas, that adhere to strict security standards.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
7. No Training on Your Data
We are committed to your privacy. We will never use your data to train our AI models or any other machine learning systems. Your data remains yours, and we do not use it for any purpose other than providing and improving the Stardex service.
8. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This applies specifically to the email automation feature using Nylas.
Object to Processing: You may have the right to object to the processing of your data.
Lodge a Complaint: If you believe that we have breached our obligations to you under this privacy policy or relevant privacy laws, please contact us at sanket@stardex.ai or write to us at 169 Madison Ave #2089, New York, NY, 10016. If you are not satisfied with our response, you have the right to lodge a complaint at any time to your relevant authority. To exercise these rights, please contact us at sanket@stardex.ai.
9. Children's Privacy
Our platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
We may transfer and process your information in countries other than your own, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws, wherever it is processed. Such measures may include the use of standard contractual clauses or relying on the recipient's Privacy Shield certification (if applicable).
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or suggestions about our privacy policy or want to know more information about Personal Information we hold, please contact us at sanket@stardex.ai or write to us at 169 Madison Ave #2089, New York, NY, 10016.
13. Complaints
If you believe that we have breached our obligations to you under this privacy policy or relevant privacy laws, please contact us at sanket@stardex.ai or write to us at 169 Madison Ave #2089, New York, NY, 10016. If you are not satisfied with our response, you have the right to lodge a complaint at any time to your relevant authority.